Below you will find the current list of frequently asked questions. This list will be refined and updated often. You may click on a question or topic below to open the answer.
I forgot/want to update my password.
If you have forgotten your password, click Sign in at the top right corner of the webpage. After that, you will be asked for the email to your account. Provide it, and an email will be sent with a temporary password. Use that to sign in. Once you have logged in, you can click Update Password, which is underneath ‘profile’ on the dashboard. This option is always available, even if you have not forgotten your password. (Note: New passwords must be six characters long, contain an uppercase and lowercase letter, an integer (0-9), and a non-alphanumeric character (For example: !, $, #, or %))
How do I change/add an email to my account?
After logging in, go to the dashboard and click Login Verification underneath ‘Profile’. From there, you can add and remove emails that are associated with your account. If you're unable to log into your account using your old email address, please contact us at support@ncahec.net..
Once I have registered for a course, where can I find it?
Once you have registered for the course you want, go to the dashboard and select My Courses and Events underneath ‘Courses and Events’. From there you can view the courses that you have registered for and begin the online ones.
Forgot your account email?
Contact us at support@ncahec.net.
How do I get back to my dashboard?
Click on your user name in the black menu-bar at the top of the page or select Menu -> Dashboard
How do I find upcoming CPD events?
In order to locate and sign up for upcoming CPD events that may interest you, click Courses and Events Catalog catalog underneath ‘Courses and Events’ on the dashboard. Once you are at this page, you can see what continuing education events are being hosted by different AHECs. There are several features on this page to make looking for courses more convenient. For one, you can change the way the courses are presented on the website. There are four different options for this, all of which are located to the right of the page underneath ‘filters’ and above the courses available. You may also narrow your search by clicking on the ‘filters’ tab. From here, you will be presented with several options to narrow your search, such as selecting the AHEC regions that are close to you, choosing the time span that you are interested in, picking the class type that you want, and searching by key words.
How do I register for a class that I am interested in?
Once you have found the course that you want, click on it. You will then be provided with additional information about the course, including what sessions are available. If you find a session that is open and you want, select it, and you will be taken through the checkout process. Once you have finished this process and paid for the course, it can be located by clicking on My Courses and Events underneath ‘Courses and Events’ on the dashboard. Once you are on this page, you can view the courses that you have registered for.
How do I take an online class?
By going to the My Courses and Events page on the dashboard, you can locate the classes that you have registered for. If one of the classes you registered for is an online class, you may take it whenever you are ready. Just select the class and click the button to the right on your session that has a tiny computer screen icon on it. From there, the course will open and you can click through all of the components of it until it is complete.
How do I change my account information?
In order to change the information under your account, click on Contact Information underneath ‘Profile’ on the dashboard. From here, you can alter most of your information, including name, phone numbers, home and work addresses, emails, licenses, and degrees.
How do I change the course catalog to list view?
Use the buttons in the upper right hand corner of the Courses and Events catalog to control the display options.
What are the system requirements for taking a course?
Supported Desktop Browsers
Chrome, Firefox, Safari, Microsoft Edge.
Supported Operating Systems
Windows 7 or higher, OSX, Linux.
Supported Mobile Operating Systems
iOS 9, Android 4.2.
Supported Mobile Browsers
iOS: Default browsers in version 9 and above, Android: Default browser in version 4.2
Browser Settings
Javascript, Cookies, and localStorage must be enabled.
Browser notes
Microsoft Edge, Firefox, Chrome and Safari follow a continuous release policy that makes difficult to fix a minimum version. For this reason, following the market recommendation we will support the last 2 major version of each of these browsers.
Windows XP
Windows XP is no longer supported by its original vendor, Microsoft, but if your organization has internal policies that have extended the use of Windows XP, Docebo recommends that your PCs be migrated to MS Windows 7 or above at your earliest convenience. Although we are not in a position to guarantee the service on a no longer operational operating system, Docebo still has customers running Windows XP who adopt the Docebo LMS system. If you are unable to upgrade your PCs at this time, we recommend installing the lastest version of
Which web browser should I use and why Internet Explorer is not recommended?
Microsoft recommends using Microsoft Edge over Internet Explorer due to security and performance concerns. They state here that "On Windows 10, Microsoft Edge is a safer, faster, more productive way to browse the web." If Windows 10 containing Edge is not an option other browser options include Chrome, Firefox, Opera, or Safari (Mac).
How do I view my continuing professional development report?
To view your current continuing professional development report, sign in to your MyAHEC account here. In the MyAHEC Dashboard, click on the CPD Report icon under Courses and Events to find a list of courses you have attended and the credits awarded.